BigTalk — WhatsApp sales and support without chaos.
WhatsApp → manager. Fast, simple, BigTalk.
AI copywriting and reply suggestions are in texting/experimental: several are live in production, the rest ship with pilots.
BigTalk gives managers, admins, and AI copilots the same live context across WhatsApp, web chat, and any high-velocity inbox you plug in.
- Conversations orchestrated
- 4.8M+
- Escalations resolved by managers
- 92%
- Revenue lift from AI nudges
- 28%
Teams growing with BigTalk
Product overview
BigTalk is an operating platform for WhatsApp sales and support. Customers keep chatting in WhatsApp, while managers work inside a secure web console with queues, AI hints, and analytics.
Everything Kazakhstani SMBs need: routing, templates, notes, reminders, attachments, history search, plus texting/experimental AI (partially live today). We connect official WhatsApp Business API numbers, handle Facebook phone verification, train your team, and support you afterward.
What managers get
- Queues, templates, and AI groups for auto-assignment
- Notes, reminders, attachments, and history search
- Texting/experimental AI for suggestions and recaps
What the business gets
- Analytics: response speed, workload, conversations
- Fast launch with local support
- Official WhatsApp Business API + phone verification
EVERYTHING IN ONE WINDOW
Queues, roles, and groups end the personal-account chaos and give leadership a single control room.
AI WITH GUARANTEES
We test texting/experimental features with you, while proven scenarios already run in prod.
OFFICIAL META API
We configure the WhatsApp Business API, monitor limits, and keep channels stable and compliant.
Command Center
BigTalk gives teams a modern, Tailwind-powered workspace.
When every queue, template, and report lives in one console, the WhatsApp chaos disappears.
WhatsApp for customers, console for managers
Customers keep chatting in WhatsApp while the team replies from a secure SPA — no personal devices.
Role-based access means each agent only sees relevant conversations.
Unified queue workspace
Routing, queues, roles, and permissions keep workload and SLA performance visible.
Supervisors assign owners in one click and track every request in real time.
Replies, auto-responses, reminders
A library of quick replies and automated messages reduces routine and accelerates responses.
Reminders and notes help teams follow up and close deals on time.
History and search
Full-text search and conversation timelines erase the need for forwards and screenshots.
Attachments, notes, and files sit in the customer card for instant access.
AI-powered queue assignment
Groups with AI route new chats to the right team automatically — no manual shuffling.
Models evaluate language, topic, and history; the feature is available to all customers.
Essential KPIs
Track response time, conversions, and rep workload without extra BI.
Export reports or view live dashboards in the leadership console.
Multiple numbers
Connect several WhatsApp Business API numbers and split them across teams.
Each queue receives its own rules, schedule, and auto-replies.
Fast launch in Kazakhstan
Local support helps you launch without heavy CRMs or long projects.
We advise on integrations, train the team, and stay close after go-live.
Comparison
Why BigTalk beats Bitrix stacks and ad-hoc tools.
Connectors and DIY bots can’t deliver official API access, AI groups, and local support in one package.
| Criteria | BigTalk | Bitrix24 + connectors | Other solutions |
|---|---|---|---|
| Official WhatsApp API | Meta Business API + phone verification included | Requires separate provider and setup | No, personal WhatsApp only |
| AI group routing | Yes, production-ready | No, manual assignment | Not available |
| AI copy & suggestions | Texting/experimental + prod features | Static templates | No AI |
| Local support | Team in Almaty and Astana | Partner-based, per SLA | None |
| Launch time | Fast onboarding with us | Multiple weeks | Depends on operator |
AI Agent Lineup
Three copilots for managers, reps, and leadership.
Pick the right LLM per queue—GPT-4o for concierge vibes, Gemini for analytics, or your in-house models.
Every AI agent is texting / experimental except for AI group categorization, which already runs in production.
Real-time listener
Signal Scout
texting / experimentalMonitors each reply, surfaces churn intent, upsell cues, and compliance flags in under three seconds.
+37% proactive saves
Coaching copilot
Playbook Pro
texting / experimentalConverts knowledge base wins into ready-to-send drafts aligned with customer sentiment.
2× faster follow-ups
Leadership analyst
Insight Forge
texting / experimentalBuilds executive-ready digests linking queue health, agent productivity, and retention revenue.
Full-funnel clarity
Operating System
A workflow tuned for BigTalk SaaS and multichannel teams.
Customer writes
Customers message you in WhatsApp just like before.
BigTalk receives
The platform logs the message, assigns an owner, and drops it into the right queue.
Manager replies
Agents answer inside the web app using templates, notes, and attachments.
Conversation is stored
History, statuses, and metrics stay in the customer card automatically.
Leadership oversees
Leaders track response speed, quality, and workload — jumping in when needed.
Who uses BigTalk
Small and mid-sized businesses in Kazakhstan.
Perfect for retailers, services, delivery teams, salons, clinics, schools, and solo founders. We support multiple teams and WhatsApp Business numbers.
- Online stores and showrooms
- Delivery and logistics services
- Service providers and repair centers
- Clinics, salons, and studios
- Schools, courses, and training programs
- Brands and individual entrepreneurs
Testimonials
What leaders say.
“We moved Aleyron’s support and lead management into BigTalk. The team got queues, AI hints, and quality control in one console — within a week we saw exactly where conversations stalled.”
Demo & quote
Need a demo and pricing? Talk to us in WhatsApp.
We connect your WhatsApp queues fast, handle Facebook phone verification, and use only the official Meta API — uptime guaranteed.
Integration & onboarding
$213 USD one-time
Includes WhatsApp Business API, phone verification, training, and base scenarios.
Subscription (up to 30 users)
$106 USD / month
Up to 3,000 dialogs monthly, local support, and AI updates.